At NonaLulu we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
If, for any reason, you are not satisfied with the order you received, please contact us.
PLEASE NOTE: NonaLulu products are considered a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened or used items to be returned for the safety of all our customers.
No returns/exchanges for products with water exposure will be accepted.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in future.